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Oftentimes asked questions (FAQs)

• Top problems
• Technical issues
• Other problems

Top bug

Give-and-take Proficient and Admission Exams Crash After Installing December 2022 Function Updates

Applicable Exams

• Word Practiced (Microsoft 365 Apps and Office 2019) – Mail Merge
• Admission Skilful (Microsoft 365 Apps and Function 2019)
• Word Expert (Office 2016) – Mail Merge
• Access (Office 2016)
• Admission 2013

Symptoms on Fault

In affected exams, candidates receive one of these errors:

• Error has occurred: "Could not lock file"
• Could not use "Q:\Documents\[name].accdb"; file already in use.
• A communications fault has occurred.

Solutions

For the following Office products, install the latest Office updates to a working build:

• Function LTSC 2022 (Version 1808, build 10382.20034 or afterward)
• Role LTSC 2022 (Version 2108, build 14332.20216 or after)
• Part 2022 C2R (Click-to-Run) (Version 2112, build 14729.20248 or later)
• Part 2022 Consumer (Version 2112, build 14729.20248 or later)
• Office 2022 Consumer (Version 2112, build 14729.20248 or later)
• Microsoft 365 Apps
  • Current Channel (Version 2112, build 14729.20248 or later on)
  • Monthly Enterprise Aqueduct
    • For Version 2111, build 14701.20290 or later
    • For Version 2110, build 14527.20364 or after
  • Semi-Annual Enterprise Channel (Preview)
    • Version 2108, build 14326.20738
  • Semi-Annual Enterprise Channel
    • Version 2108, build 14326.20738

For Microsoft 365 Apps Semi-Annual Enterprise ChannelExtended, as of 1/14/2022, Microsoft has not released an update that addresses the result. We recommend that you change the update channel to Semi-Annual Enterprise (not Extended) and and so install the latest Function updates.

Workarounds for Part 2022 MSI and Office 2013

Microsoft has not released an update that addresses the issue for Part 2022 MSI and Office 2013.

For Office 2022 MSI installations, a workaround is to rollback KB 5002099, KB 4484211, KB 5002115 updates.

For Role 2013, a workaround is to rollback KB 5002104, KB 2965317, KB 5002124 updates.

Problem Crusade

In December 2021, Microsoft released updates that accost a security vulnerability in Microsoft Jet Carmine Database Engine and Admission Connectivity Engine (CVE-2021-42293). The security updates inadvertently affected a key feature the test driver requires to deliver Microsoft Office Specialist exams.

Additional Resources

Fault in Admission when opening a database on a network file share (microsoft.com)

Install Office updates (microsoft.com)

Change the Microsoft 365 Apps update channel for devices in your organization (microsoft.com)

Uninstall Part updates (microsoft.com)

CVE-2021-42293 - Microsoft Jet Cherry-red Database Engine and Admission Connectivity Engine Elevation of Privilege Vulnerability (microsoft.com)

Access – Lock File Issues (devhut.cyberspace)

Disclaimer

Certiport is not responsible for and does not endorse or accept whatsoever responsibility for the contents or your use of these third party websites. Certiport is providing these links to y'all only as a convenience, and the inclusion of any link does non imply endorsement past Certiport of the linked website. It is your responsibility to take precautions to ensure that whatever website you use is gratuitous of viruses or other harmful items.

Back to superlative

Technical issues

Word Proficient and Access Exams Crash Afterwards Installing Dec 2022 Office Updates

Applicative Exams

• Word Good (Microsoft 365 Apps and Office 2019) – Mail Merge
• Access Adept (Microsoft 365 Apps and Role 2019)
• Give-and-take Adept (Function 2016) – Mail service Merge
• Access (Office 2016)
• Access 2013

Symptoms on Fault

In afflicted exams, candidates receive one of these errors:

• Error has occurred: "Could not lock file"
• Could not use "Q:\Documents\[proper name].accdb"; file already in utilize.
• A communications error has occurred.

Solutions

For the following Office products, install the latest Office updates to a working build:

• Office LTSC 2022 (Version 1808, build 10382.20034 or afterwards)
• Role LTSC 2022 (Version 2108, build 14332.20216 or later)
• Office 2022 C2R (Click-to-Run) (Version 2112, build 14729.20248 or subsequently)
• Office 2022 Consumer (Version 2112, build 14729.20248 or later on)
• Office 2022 Consumer (Version 2112, build 14729.20248 or later)
• Microsoft 365 Apps
  • Electric current Channel (Version 2112, build 14729.20248 or later on)
  • Monthly Enterprise Channel
    • For Version 2111, build 14701.20290 or later
    • For Version 2110, build 14527.20364 or later
  • Semi-Annual Enterprise Channel (Preview)
    • Version 2108, build 14326.20738
  • Semi-Almanac Enterprise Channel
    • Version 2108, build 14326.20738

For Microsoft 365 Apps Semi-Annual Enterprise ChannelExtended, as of i/xiv/2022, Microsoft has not released an update that addresses the issue. We recommend that you change the update channel to Semi-Annual Enterprise (not Extended) and then install the latest Part updates.

Workarounds for Office 2022 MSI and Part 2013

Microsoft has not released an update that addresses the result for Office 2022 MSI and Office 2013.

For Function 2022 MSI installations, a workaround is to rollback KB 5002099, KB 4484211, KB 5002115 updates.

For Office 2013, a workaround is to rollback KB 5002104, KB 2965317, KB 5002124 updates.

Problem Cause

In December 2021, Microsoft released updates that address a security vulnerability in Microsoft Jet Red Database Engine and Admission Connectivity Engine (CVE-2021-42293). The security updates inadvertently affected a key feature the exam driver requires to deliver Microsoft Role Specialist exams.

Additional Resource

Error in Access when opening a database on a network file share (microsoft.com)

Install Role updates (microsoft.com)

Change the Microsoft 365 Apps update aqueduct for devices in your system (microsoft.com)

Uninstall Function updates (microsoft.com)

CVE-2021-42293 - Microsoft Jet Red Database Engine and Admission Connectivity Engine Elevation of Privilege Vulnerability (microsoft.com)

Access – Lock File Problems (devhut.cyberspace)

Disclaimer

Certiport is non responsible for and does non endorse or have any responsibility for the contents or your use of these 3rd party websites. Certiport is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Certiport of the linked website. It is your responsibility to take precautions to ensure that whatsoever website yous employ is complimentary of viruses or other harmful items.

We are experiencing issues with the Autodesk (ACU) toolbar, how exercise we correct it?

The Autodesk Certified User (ACU) exams (in English language/ENU only) have a toolbar that was added on December 8th, 2020. When first released, the job bar was on the far-right side of the exam interface. It has now been moved to the bottom of the exam interface. The taskbar allows you to click the icons located there equally a simpler means to switch in between the Autodesk application and the test window (meet screenshot below). For more data on using the new toolbar, please see the exam tutorial.

The traditional keystrokes of alt+tab (for native) and Exams from Abode (virtual) will likewise work as before in addition to the toolbar function. See our website FAQ for more than information on Exams from Dwelling house keystrokes.

Additional programme-specific info

In general the application icon shows up on the taskbar beneath the app and the exam window.

Upon App crash or closure the app icon will disappear from the taskbar as information technology is no longer running. The "RESTART APP" button volition so be clicked to restart the application. There is a slight deviation between the various applications when the "RESTART APP" button is used that we would like to make you lot aware of.

AutoCAD, 3DS Max, Maya & Inventor Exams: For these exams the icon ever returns to the taskbar after the awarding is completely finished starting. On our machines this took about twenty-40 seconds. There was a slight lag sometimes after the application was finished loading for the icon to return only always returned within the 40 2nd timeframe.

Revit Arch (Regal & Metric): The icon reappears subsequently the application has finished loading and a dataset is opened. Expect for Revit to load all the way then click the "Open" icon (at the top of the Revit Application) and the Revit taskbar icon to be restored to the taskbar.

Fusion: Upon selecting "RESTART APP" the exam panel freezes. Every bit the Fusion app loads, which takes about 35 seconds, you can see that the app is loading and interact with it to load in data files. The exam remains frozen for about two min. Afterwards ~ ii min the exam panel is restored and the app icon returns to the taskbar.

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We are receiving a "Failure to load Awarding Configuration" fault.

This indicates that the configuration file used by Compass has become missing or decadent. You tin fix that upshot by either:

1. Obtaining a copy of the "C:\Certiport\Compass\Information\CTCConfig.enc" file from a computer with a working installation of Compass, and supervene upon that file on the trouble estimator with the working version of that file.
2. Perform a fresh install of Compass past uninstalling Compass/Panel 8 (if present), and so deleting the Certiport binder from the "C:/Certiport and C:/Program Files(x86)/Certiport" folder, so downloading the electric current installer past logging in to the Certiport website as an Org Admin and downloading the installer file from nether the Training and Tools tab. Reinstall Compass with the newly downloaded setup file (while logged into the estimator equally a Windows admin with full rights).

We are experiencing a delay in receiving a score report or we accept an exam upload failure.

Attempt to launch the exam again by relaunching the Compass software. If you're no longer seeing the option to "Resume" (exam), take the test candidate log in to the website and check to see if any records exist under their transcript. If you can navigate dorsum to the exam through "Resume" please attempt to terminate again.

A "Communication Error" pops up between MOS projects. (Compass for Windows)

Relaunch the test and have the candidate reset the project they are working on.

Check that the COM Add-ins and macros have been disabled. These procedures are considered a best practice when administering the MOS Microsoft 365 Apps & Office 2019, or the MOS 2022 LITA (Live-in-the-Application) exams:

• Microsoft 365 Apps / Part 2022 & MOS 2022 Only - ensure that the COM Add-ins have been disabled:
  • Launch whatever Office application and open a blank document.
  • Get to "File - Options", and then click the "Add together-Ins" setting in the left-hand menu.
  • At the bottom of the screen ensure that "COM Add-ins" is selected and then click "Go".
  • Deselect all add together-ins shown and click "Ok".

• Microsoft 365 Apps / Office 2022 & MOS 2022 Only - ensure that the Macros have been disabled:
  • Launch any Office application and open a blank document.
  • Go to "File - Options", and then click the "Trust Center" setting in the left-hand carte du jour.
  • Click the "Trust Centre Settings" button, and then click "Macro Settings" in the left-hand menu.
  • Select "Disable all macros without notification" and and so click "Ok".

Nosotros are seeing a "Running Processes" message when trying to launch an exam using Compass.

The list being shown is the running programs that could be interfering with exam delivery and will need to be closed earlier a launch can take identify. Each running procedure will have a checkbox adjacent to the item assuasive you to end the program. Once the programs have airtight the exam launch volition resume.

We are seeing a ruby X side by side to User Admin (Compass for Windows).

For Compass to function properly, it needs full Windows authoritative rights to the machine. This tin can be accomplished either by having the current user logged in as an administrator, or configuring those settings in to Compass, which would give Compass authoritative rights just not the user.

To configure those settings into Compass, you would need to log into the Compass application equally a proctor or organization admin, choose the "Settings" tab on the left side, and scroll down until y'all find "Admin Credentials". In here yous would put in a total Windows ambassador username and password to give Compass administrative rights to the car, not a Org Admin (Certiport/Compass) administrator.

I do not come across the examination I wish to accept inside Compass, what should I practice?

Ensure the test candidate has selected the correct Program suite during exam launch. For instance, there are four different suites of Microsoft exam products, so if the examination candidate was looking for Word, but accidentally selected the "Microsoft Applied science Acquaintance" program suite, Word would non be shown. Apply the "Previous" button to return to the Programme choice screen and ensure the right programme suite was selected.

In the "Manage Exams" section of the Compass settings, ensure the actual exam content has been downloaded. Meet the Compass for Windows user guide for detailed information.

Ensure the Microsoft office, Autodesk or Adobe CC suite y'all intend to examination on is installed to the local workstation.

We are seeing a red X next to "Exams up to date", receiving "CertiportNow service" errors, or "@Localization errors".

These errors are all related to the CertiportNow service not running. Make sure that that service is running in the "Services" awarding on the automobile (Job Manager). Compass also has an option to manually start this service. At the lesser of your screen in Compass you lot should see a blue bar with iii icons on the left side - click the icon on the right.

If you receive the error Microsoft .Internet framework - "Application attempted to perform an operation non allowed by the security policy." (Compass for Windows)

Become in touch with the local admin to permit the action or reach out to Certiport team to assist become past the bulletin.

What do we need to know most Adobe's retirement of the Flash Actor?

Adobe announced in 2022 that they will be ending support for the Flash Player on Dec 31, 2020. In addition, Microsoft has appear that they will remove support of Flash from all Microsoft browsers:

• Adobe Detailed Info
• Microsoft Detailed Info

With the Flash Thespian "End-of-life" (EOL) deadline quickly approaching, please review the exams below that will be impacted. If your Certiport Authorized Testing Center (CATC) is currently delivering any of the following exams, then review all the information in this FAQ to see how this may affect you. In addition to the EOL of the Flash Player, exams utilizing the Flash Actor volition be retired by Certiport next year on the dates specified below.

Flash-based exams

Examination Proper name	Exam Retirement Date
Visual Design using Adobe Photoshop CC 2015	Q2 2021
Graphic Blueprint & Illustration using Adobe Illustrator CC 2015	Q2 2021
Print & Digital Publication using Adobe InDesign CC 2015	Q2 2021
Digital Video using Premiere Pro CC 2015	Q2 2021
Rich Animated Media using Adobe Breathing CC 2015	Q2 2021
Web Authoring using Adobe Dreamweaver CC 2015	Q2 2021
IC3 Spark – Computing Fundamentals	Q2 2021
IC3 Spark – Cardinal Applications	Q2 2021
IC3 Spark – Living Online	Q2 2021
IC3 GS4 – Computing Fundamentals	Q2 2021
IC3 GS4 – Key Applications	Q2 2021
IC3 GS4 – Living Online	Q2 2021
IC3 GS4 Database Fundamentals	Q2 2021
IC3 GS4 Fast Track	Q2 2021
IC3 GS4 Spark	Q2 2021
QuickBooks Desktop Certified User	*

Frequently asked questions & important notes

Q: Can we yet deliver these exams at our CATC?

A: Yes, but but up to the retirement appointment. Too, many environments accept anti-virus or other software that may quarantine and/or remove Flash Player files after the December 31st EOL date, which would make the exams unable to be delivered. You will need to confer with your IT Department, review the information on this folio, and make the appropriate arrangements if you lot wish to continue to deliver these exams afterwards Adobe's EOL date.

Q: What volition happen if the Flash Thespian is removed from our computers?

A: Compass volition detect that Flash Player is not installed, brandish messaging indicating that information technology is non installed, and the exam volition non launch. Please notation that Adobe volition no longer have the Wink Histrion available for download afterward the EOL date.

Q: Are there exams that will replace the Wink-based exams?

A: We volition non be updating any of the exams in the table above except for the QuickBooks test (come across annotation below). For the Adobe exams in the table, we have newer exams that use the current version of the Adobe software that do not utilize the Wink Player. For IC3 exams in the tabular array, our GS5 exams and our recently launched GS6 exams also do non employ the Wink Player. Nosotros recommend moving to those newer exams every bit soon as possible to avoid any disruption in testing.

*Note: The QuickBooks Desktop Certified User exam currently uses Flash-based engineering and will also be affected by the retirement of the Flash Player afterward the EOL date. Even so, Certiport volition be updating the QuickBooks Desktop exam to remove the Wink-based elements from the exam so that it can continue to be available to our CATCs. Wait for these changes to come up in Q1 2021, only until that time you must follow the procedures outlined above.

Why was the accost volume missing in my Outlook 2022 test? (Compass for Windows)

We have seen this happen with a few of our customers using Windows x and Outlook 2016. Fortunately, a simple change to your Outlook settings should resolve the effect. This setting tin can exist modified fifty-fifty while a candidate is taking an exam.

• In Outlook 2016, click on "People" in the bottom pane.
• Right-click on your "Contacts" binder in the left manus pane.
• Click on "Properties".
• Click on the Outlook "Address Book" tab.
• Check (tick) the box "Prove this folder" as an email Accost Book
• Save the changes made by clicking on "OK".

Nosotros do not have Authoritative Rights (all delivery systems).

Full, local, admin rights are required for virtually aspects of Certiport delivery systems and solutions. Please see below for a breakdown:

• Compass for Windows: Total, local Windows Admin rights are required to both install and configure this delivery system. Local exams will also require these rights during exam delivery. For CATCs with limited access, an Admin Proxy tin be utilized to shop the credentials and only apply them to the Compass software when in use. Refer to the Compass for Windows User Guide for more data.

  Note: The Admin Proxy feature but allows temporary access when launching or using the installed software. For new installs or reinstalls, you lot must e'er be logged in under an Admin account.

• Compass for Mac: Admin rights are required to install this organization but are not required to deliver exams. However, Group Policies that forestall the execution or installation of applications could prevent a limited user account from installing the software. Refer to the Compass for Mac User Guide for more information.

Notation: Not having the appropriate Admin rights in place, or having certain Group Policies in event, could result in a multifariousness of undesired errors or test disruptions.

When using Windows 10 version 1809, Compass for Windows crashes with a advice error at the first of a MOS 2022 exam where the tutorial loads simply the role application fails to start.

The log file also contains this error code:

ERROR Certiport.BusinessLogic.CTCExamManager.ProcessExamResults - The exam did not complete successfully.

Error Certiport.BusinessLogic.CTCExamManager.ProcessExamResults - Exception in ExecuteExamPathwayLaunchExam: (Certiport.BusinessLogic.CTCExamManager.ExecuteExamPathway)

INFO  Certiport.UI.Controls.PathwayControls.LaunchPathwayControl.OnLaunchExam - Error in OnLaunchExam: (Certiport.BusinessLogic.CTCExamManager.ExecuteExamPathway)

Solution:

Please add the post-obit Registry key. If yous are unfamiliar or uncomfortable making changes to your registry, please work with your local technician.

Create a Key at HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer called Shell Folders

Delight sympathise this is replacing a key that Microsoft has removed in 1809 simply existed in before versions of Windows.

Important: Using Registry Editor incorrectly can cause serious, organization-broad issues that may require you to re-install Windows to correct them. Certiport cannot guarantee that whatever problems resulting from the utilise of Registry Editor can be solved. Use this tool at your ain run a risk.

Nosotros are using Microsoft 365 Apps with a Shared Calculator Activation, what do we demand to know?

This FAQ is intended to help you to place whether your computer(s) are running the Shared Reckoner Activation model for Microsoft 365 Apps and what to do if y'all experience problems launching a Microsoft Office Specialist exam.

What is a Shared Computer Activation?

This model allows you to deploy Microsoft 365 Apps to a single or multiple computers in your organization that is accessed by multiple users. Here is an example of a supported scenario:

• Multiple students utilise Microsoft Office to learn and do and and then use a unlike computer in the organization to take a test.

How can I tell if I have a Shared Computer Activation license?

1. When an Office application is launched from the desktop does it enquire for your Microsoft Office credentials to be entered?

2. Launch Certiport'southward Compass for Windows testing platform and select a MOS Microsoft 365 Apps & Function 2022 examination.  Does the following screen appear? If information technology does then nosotros have detected Shared Computer Activation in use on the reckoner.

Shared Computer Activation in Compass for Windows

CATCs using a shared computer activation model of the locally installed Microsoft Office software required for Live-in-the-Application testing will be prompted for activeness when administering MOS exams. These actions may include activating the software (if opened for the commencement time), or signing in to the awarding. Compass opens the software and addresses any one-time or other prompts from the application prior to the test to avoid anything that may crusade an interference during actual testing.

1. Read through the steps outlined in the prompt.
   
   
2.  Click the Open Awarding button to proceed.

   Please Note: The thumbnails in the outline requite you examples of what you can look during this procedure. When using Compass, all the thumbnails can be clicked to see larger versions.

   
   
3. Address whatsoever prompts you may receive and so shut the application by clicking the "Ten" in the top right-paw corner of the software.

   

4. You lot will be returned to the Verify Microsoft Part screen. Click Next to go along.

   

Errors & Troubleshooting

Instead of authenticating Office and allowing you to move forward, after signing in at the prompt, you are presented some type of message indicating "This feature has been disabled past your administrator" or but a blank window with no message and y'all cannot motility forward.

What exercise I practise if I cannot launch an exam and it appears that I have a Shared Reckoner Activation?Contact Certiport Technical Support to confirm.  Nonetheless, it's not likely that Technical Support tin can help y'all resolve the trouble without your local IT Administrator available to make the changes. In some cases, these changes may non be possible and so alternative solutions may be necessary.

Nosotros are non able to successfully download/install Certiport updates (Compass for Windows).

This issue can exist caused by a number of things, but the biggest reasons for the failure stem from packet filtering, causing a timeout. This tin be from whatever of the post-obit:

• An antivirus/firewall program or appliance that deletes the file due to being detected as a simulated positive. This will manifest itself in either the AV plan presenting a dialog box nearly the file in question or if the AV is set to a silent removal, the file volition be missing from the SoftwareUpdate folder and the AV log will report a quarantine status. Updates will study a successful download, merely fail during the actual installation of the updates.
• The network packet filtering system causes a long enough of a delay to prevent a file from downloading. This will manifest itself when the updates timeout during download. The CertiportTestCenterLog.txt file found in the Information folder of Compass volition written report multiple attempts at trying to download a specific file. If Compass fails to download an update, the whole update process will finish.
• A downloaded Compass file becomes corrupted during the update procedure.

Solutions:

• If the AV/Firewall is flagging Compass files, then the installation binder of Compass, usually in the C:\Certiport\ folder, needs to be added every bit an exemption.


• The Certiport website is being aggressively filtered. Delight add *.certiport.com to your exception list. Nosotros are also working on our cease to improve this as well.
• Delete the files in the Compass\SoftwareUpdate folder and attempt to re-download.

Our Antivirus/Firewall is detecting Certiport files as being potentially malicious (Compass for Windows).

Some Antivirus programs, like Windows Defender and Symantec AV, detect some of our self-extracting zip packages as a potential virus. We practise check our files, and we tin can assure you that the files in question are not viral. The upshot is with self-extraction code, which is causing the false positive. We are currently working on a different method to package our files, just in the meantime, we recommend that you add C:\Certiport to your AV/Firewall exceptions list.

If you have a firewall/AV appliance, y'all will need to make an exception for *.certiport.com. Our test service could also be flagged every bit malicious due to its functions with our exams. That service tin be constitute at 'C:\Program Files (x86)\Certiport\Certiport Examination Service\CPExamSvc.exe' for 64bit systems and 'C:\Program Files\Certiport\Certiport Examination Service\CPExamSvc.exe' for 32bit systems. If this service is blocked, Not-MOS and ACU/ACP exams volition fail to start.

We are receiving an "Unhandled Exception" fault (Compass for Windows).

This is a generic error with multiple causes. Clicking yes will provide you lot with details specific to the error, yet in that location are many variations. The error will persist each fourth dimension Compass for Windows is launched until stock-still. This mistake is most unremarkably seen immediately later on running updates when Compass closes and reloads.

Starting time you will run across the error "An unhandled exception has occurred. Would you like more data?". If yous click "No", yous volition get a prompt request if yous desire to relaunch Compass, if yous click "No" again it volition close. If you click "Yes", information technology will provide yous with the specific details. Come across below for solutions.

• Fault due to lack of Admin Rights and/or Technical Requirements: This fault is primarily acquired past either not having full Windows Admin Rights on the examination workstation, having group (network) policy restrictions in identify, or non-compliance with our Technical Requirements (including prerequisites/third-party add together-ons).

• Mistake after Updating: When this mistake occurs after performing updates, you can fix this by repairing Compass. This is done by running the Compass setup executable over the current installation without performing any uninstall* (with total Admin Rights). This is preferable considering you lot are able to keep all of the product updates and practice not need to re-download whatever exam content. If for some reason this does non address the event a clean uninstall, reinstall, and downloading of applicable exam content will exist necessary.

  Note: This is non a full repair and when running the executable y'all volition not see any repair bulletin, just the normal installation screens. Even so, this will restore critical Compass organization files. Ensure that you practice not take any instance of Compass running when running the setup file as a repair. After setup completes you will need to log in as an Arrangement Admin to set the exam center ID again, and you will see any required updates just similar a make clean install. Run the required updates and reconfigure whatever settings needed such as Admin Credentials, Proxy Server, and LAN settings, etc.

• Mistake due to Antivirus: In some scenarios we have as well seen Antivirus software as the crusade of this fault. If you suspect the Antivirus then check the quarantine area/logs for conflicts then either temporarily disable the software during install and utilise, or ready an exception for Compass by allowing all executables in the "Certiport" folder to run via the Antivirus settings.

We are receiving a "Failed to initiate the Pre-Loader. Delight contact Client Services" fault (Compass for Windows).

This error can announced after changes have been made to the Admin Credential settings in Compass. Normally you lot would need to close and re-launch the software before these settings will have effect. If for any reason Compass is unable to authenticate the new settings then you will receive this fault. To resolve please check whatever settings that may have recently changed:

• Admin Credentials Setting:Ensure the credentials provided are correct. The admin credentials used here are served up so that Compass tin run with full admin rights with no grouping policy restrictions, but still allowing the user that initially logged in to Windows to be a limited account. These are Windows Admin credentials and not the Certiport Org Admin or other credentials. The Domain section is mostly non required and should be left blank unless you are very familiar with your network setup.

Once these settings accept been changed you will need to completely close Compass and and then re-launch information technology to ensure that you are no longer receiving the error.

We are receiving an "Exam Failed to Complete Successfully" error (Compass for Windows).

This error is by and large seen after the Proctor enters his/her credentials and the candidate attempts to launch the exam. This may occur before or later on the exam tutorial, which shows upwardly immediately afterwards launch but prior to the exam timer starting. Review the following solutions when encountering this error:

• Microsoft Office Installation Issues (MOS Exams merely):

  • Microsoft Part has not been Activated or opened for the first fourth dimension: After the Microsoft Role software is installed, at that place could still exist first-time/one-time prompts that appear afterwards launching each title (east.yard. prompts for registration, updates, cloud file syncs, add-ons, etc.). If Compass is the source for launching the corresponding Alive-in-the-Application software for the start time, it is not designed to deal with these prompts and will hang upwards or produce an fault. To address this, launch each Office programme individually after a fresh install (and prior to testing for the outset time or after a long break in testing) to ensure that the software opens to the default project screen.

    Note: Some of these prompts are per Windows User profile. If you employ multiple profiles ensure that you lot accept opened and addressed whatsoever applicable prompts before testing.

  • Microsoft Role has not been set up to run locally from the hard drive:Ensure that the Office suite is installed on the same local/native drive/segmentation as Compass in the default path.
  • 2 Office versions are present: You tin only have one Office version on an exam commitment computer at one time. Uninstall any old versions and ensure the only version matches same version twelvemonth of the MOS exams you wish to administrate. After old versions accept been uninstalled, perform an Office repair to restore any applicable paths, registry entries, or shared files.
  • Office software may be corrupted: It's possible that Office itself is in need of repair. If a repair does not prepare the effect, you may need to practise a clean uninstall and reinstall.
  • Add together-Ins: Certain Add together-Ins take been known to crusade issues with MOS testing. Launch the affected Office program, enter the options, get to "Add-Ins" so click the "Go" push adjacent to "COM Add-Ins" and disable anything that is cheque-marked.
  • When testing with Outlook: Outlook requires additional setup. Refer to the Quick Reference Guide prior to testing with Outlook 2010 or 2013.
  • When testing with Access: Due to nature of the Access program, if it should crash during testing it could be trying to relaunch in safe mode and yous will not be enlightened this is happening via the Compass software lone. To ensure that you are launching in normal mode, exit Compass, restart the computer, and so launch Admission directly to confirm information technology is launching ordinarily.
  • Office 2010 in 64-chip mode: 64-bit versions of Office are supported in all version years except Part 2010. If you lot have installed 2010 64-scrap you will demand to completely uninstall and reinstall the 32-bit version.



• Corrupt install of Compass: If the Compass software is suspect it could be stemming from a previous version of the software that was not properly uninstalled, or became corrupted over time by some other means. To address this upshot delight perform a clean install by removing all Compass (or Console 8 if present) software via the Control Panel, then delete the local "Certiport" folder and all its contents - which is located past default in the root of your master HDD (i.due east. C:\Certiport\*.*). Then continue to install Compass; please refer to the Compass for Windows User Guide for more information.

  Note: This selection volition delete any exams that are "in-progress" on the afflicted estimator. The exam session itself will stay open for vii days, only progress within the test volition be lost. This process will also remove all examination content updates which may take significant fourth dimension to download again depending on how many programs your CATC is administering with respect to your electric current bachelor bandwidth.

• Authoritative Rights: Having a express Windows User account or Group Policies in effect tin can inhibit or preclude test delivery. Refer to the FAQ on Administrative Rights for more information.

We are receiving errors when trying to download or apply updates (Compass for Windows).

When trying to perform system and/or exam content updates via the Compass Update Services you may experience errors. Please consider the following:

• Windows Admin Rights: Admin rights are needed for all phases of examination delivery: acquisition, install, setup, updates, and testing with Live-in-the-App exams. Refer to the Admin Rights FAQ for more information.
• Certiport Whitelist: Ensure that the entire list of our required IP Addresses and Ports are allowed through any applicative firewall or filter. The list of required items tin can be found nether the Compass for Windows section in our Technical Requirements.

• Decadent install of Compass: If the Compass software is doubtable it could be stemming from a previous version of Compass (and/or Console 8) that were not properly uninstalled, or became corrupted over time past another means. To address this issue please perform a make clean install past removing all Compass and Console (if present) software via the Command Panel, then delete the local "Certiport" binder and all its contents - which is located by default in the root of your main HDD (i.due east. C:\Certiport\*.*). Then continue to install Compass. Refer to the Compass for Windows User Guide for more data.

  Note: This pick will delete any exams that are "in-progress" on the affected computer. The exam session itself will stay open for seven days, but any Test Candidate would need to brainstorm again on the same computer after the issue is resolved as the progress is stored locally (or move to another estimator if time is a factor). Also annotation that this procedure volition remove all examination content updates which may take meaning time to download again depending on how many programs your CATC is administering with respect to your current available bandwidth.

• Antivirus Software: This is not commonly an issue when performing updates; however, some AV software can be used not just to scan the computer but to manage the local firewall settings or fifty-fifty implement some local policy restrictions. You may need to set exclusions or temporarily disable when performing updates.

The in-exam documents or other content required to complete the exam are not present/visible (Compass for Windows).

This can be a problem with any Live-in-the-App test if there is an issue with the Windows Documents folder or access to it because these exams non only rely on the locally installed software, but often external files placed past Compass that are needed during the exam likewise.

• Windows Admin Rights: Admin rights and Group Policies tin can impact access to the Documents/My Documents folder. Compass makes temporary changes to the Windows registry during an exam and past not having total Windows Admin rights, or past having Group Policies in event, this access could be limited or prevented. Encounter the FAQ on Admin Rights for more than information. Whatsoever registry settings or binder access are reversed when the exam completes successfully.


• The Documents folder has been moved, renamed, etc.: If the Documents folder has been moved, renamed, or redirected for any reason this could prevent access to these external files. Compass was designed to access the Documents folder in its default location and that location must exist restored, or a new, unaffected Windows profile must exist utilized for exam delivery. Contact your IT helpdesk if you suspect the Documents binder has been altered from its default location or behavior.

We are receiving "An mistake occurred. Please call this examiner while displaying this message..." (Compass for Windows).

The full error message is: "An error occurred. Please telephone call this examiner while displaying this bulletin. If you click OK, the system temporarily shuts downwardly. Restart the test machine and restart the examination. Yous can resume from thee last trouble you are viewing. This occurs anytime a test is attempted, even the diagnostic tests. iv Machines out of the 25 in the room are having this trouble.".

This is a generic mistake bulletin related to MOS 2022 exams. This error is commonly caused past Office 2022 and the Windows contour used to accept exams, non properly setup for the MOS 2022 exams. MOS 2022 exams currently require using an authenticated user and that all starting time launch dialog boxes for Office be cleared or disabled. If this error is occurring, the following steps should help resolve it:

• Log in with a Windows account that has full admin privileges. This creates the required Windows keys required by Compass.
• Open a single Function application, e.g. Give-and-take, to ensure Office is activated and all beginning run dialog boxes are cleared or disabled via policy. This step besides creates the required Office registry keys and folder structure required by Compass.

Subsequently these steps are consummate, Compass can either exist configured via the Admin Credential setting with the same user business relationship employed with Office; or continue to use the same account that was only used to run the Office application.

Our test is freezing (all delivery systems).

A wide variety and/or combination of items nowadays in a local computer's configuration and setup could exist causing this to occur. The solution to this blazon of freeze should be addressed as follows:

• Soft Freeze (only the exam delivery plan is frozen):Attempt to force close the program past launching the Task Manager in Windows (ctrl+alt+del), or by using Strength Quit in Mac OS (cmd+opt+esc). If neither of these options work, then go on with the Hard Freeze procedure outlined beneath.
• Hard Freeze (Windows or Mac Os itself is frozen): In this scenario the only recourse is to perform a cold reboot of the computer. Hold down the power push until it completely shuts off, so reboot the machine. Launch the Certiport test delivery organization again and resume the exam that is shown as "in-progress". All exam sessions will be saved for seven days, and the Test Candidate will choice up from where they left off equally long every bit they are resuming the exam from the aforementioned computer in which information technology was launched. (The only exception to this would be MOS 2013 Access exams, which will always showtime over with total time remaining.) This process can only be used in conjunction with the technical difficulty scenarios described above. You must still ensure that all exam administration and proctoring policies are being followed. Refer to the Exam policies folio for more than information.

Important: If the software or operating system freezes a unmarried, isolated fourth dimension you tin can probably write information technology off as a one-off event. Nonetheless, if you receive persistent freezing it is probably indicative of a greater problem. Ensure yous are meeting or exceeding the Technical Requirements, and that you have closed all non-essential software prior to testing. Frequent freezes with the OS could betoken the need to repair or reinstall it. Consult your local Information technology helpdesk should this occur.

We are receiving an error condition related to the "Windows Installer" and cannot launch the exam.

Windows Installer is a service that the operating system requires when software installations or updates are being performed. The call to start the service could originate from either a local, network, or net based source. In any example, Certiport exam delivery cannot begin if the windows installer service is currently running.

For Compass, the "Running Processes" window should appear when trying to launch the examination if the windows installer is also running. Click resolve to attempt to have Compass effort and stop the process.

If the problem is persistent you lot will need to work with your institution's helpdesk staff to identify and eliminate the source program that is causing the disharmonize, or you lot volition need to temporarily turn off the Windows Installer service during exam delivery.

To plough off the Windows Installer service you can perform the post-obit steps (this process requires Windows Admin privileges):

• Click theStart button and open up theControl Panel.
• Click onAdministrative Tools.
• Click onServices.
• Ringlet downwards the list of services, locate "Windows Installer" and double-click the detail.
• If the functionality is currently in "started" status, click the Stop push button and then change the "Startup Type" toTransmission. This should terminate the service and permit the exam to proceed. In extreme cases try changing the "Startup Type" to Disabled.

Note: Changing these settings could affect other programs and services on the computer and should exist reverted back to their original settings after examination administration has completed.

We are getting a VLC (orange cone) logo when attempting to starting time an exam.

This is acquired past the Mozilla Spider web Plugin for VLC attempting to open up the Flash-based content of the examination. The issue can exist resolved several ways:

1. If VLC must be installed, then delete the file NPVLC.dll (the Mozilla NPAPI plugin) from the C:\Program Files (x86)\VideoLAN\VLC binder. This plugin is no longer used past Mozilla every bit they have changed their plugin model. Removal of this file will not preclude VLC from working in other programs. Note, if you are on a 32bit machine, it might also be located in C:\Programme Files\VideoLAN\VLC folder.
2. If VLC is not required, and so an uninstallation of VLC volition resolve the issue.

Our Outlook profile has not been configured correctly or we are having other issues related the administration of the Outlook exam (all version years, Compass for Windows).

We take a quick reference guide that covers the configuration of Outlook for MOS exam administration for 2010 and 2013 but (no setup is required for MOS 2022 or MOS Microsoft 365 Apps & Office 2019): View the QRG.

We need detailed info on changing languages and regional settings when administering LITA exams.

When your CATC is administering LITA (Live-in-the-Application) exams, it means that Compass also requires that the software corresponding to the test be installed locally on the workstation. For example, if you are administering MOS 2022 Excel, so the Microsoft Office Excel 2022 software needs to be installed on every workstation that volition be delivering the exams.

Due to this unique relationship, the language of Compass, the linguistic communication of the locally installed software, and the regional settings of the operating arrangement must all be ready to the same language. If y'all wish to administer exams in boosted/multiple languages, these three areas must be changed to lucifer that desired language (per exam workstation). If you administer exams in English and French for example, best practice would be to maintain a workstation for each supported linguistic communication rather than changing these settings as needed.

Note: Setting the regional settings of your operating system will also change items such equally the appointment & time formats, the currency system, and the measurement units to match those of the region/language selected - many of which could as well be needed depending on the nature of the exam administered. In other words, the reason for this alter is not e'er limited to text-only translations.

Irresolute the linguistic communication of Compass:

The examination language defaults to the language selected for the Compass user interface, merely only if the exam has been translated into that language, and only for "online" exams. To change the user interface (UI) language of Compass, launch the software and select the desired language from the dropdown carte in the top correct-manus corner of the screen.

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Irresolute the language of the locally installed software:

When first installing the local software, choose the desired/matching language from the default prompts. If you have already installed the software, it may exist best to uninstall and reinstall the software in the desired language to avoid the possibility of merely changing the editing-only language.

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Changing the regional settings of your operating system:

Windows: Open up the "Command Panel" and double-click the "Region" icon. Choose the desired/matching linguistic communication from the "Format" dropdown bill of fare.

Mac: Launch "System Preferences" from the Apple tree card. Cull the "Language & Text" command console and click the "Formats" tab. Pull down the "Regions" carte du jour and select the desired/matching language.

Of import: Non all exams are available in every language and/or version of the exams. Please run into our Exam Releases folio for more information.

We employ "Deep Freeze" or other restoring software, how will that bear on test delivery?

Restoring software is commonly used at academic institutions to ensure that no thing what happens while the computer is running, once it reboots the data on the hard bulldoze is reverted back to an original image/state. This tin crusade issues with exam delivery as most of our exams store the progress locally. This ways that a computer with restoring software that should freeze and need to be restarted during an exam, could place the Exam Candidate back at question ane or restart a project. Information technology could too revert the test delivery software dorsum to a previous version, thereby making y'all utilise updates every time earlier administering an exam. For whatsoever institutions employing restoring software, the following options should be considered:

• Create a "thaw infinite" which would allow you to brand an exception for the "Certiport" folders so the information there would remain untouched, therefore not resetting the data later on a reboot. Creation of such an exception should exist a feature that your local It Admin could implement inside the restoring software's options.
• Cull to suspend or disable the freezing software all together during examinations.
• If neither of the above options are possible, a CATC would need to be aware that should the computer freeze or demand to exist rebooted for reasons beyond their control, they could not pick up where they left off (for virtually exams).
• The CertiportNow Service and other necessary files are installed to the "C:\Programme Files\Certiport" or "C:\Plan Files (x86)\Certiport" folders. This may cause issues with trying to keep them electric current automatically, as they will accept to be updated afterwards every restart if an update is present. While we don't update those components frequently, if your software version has been updated, you'll want to make sure any updates are configured to exist installed when performing other thawed organisation maintenance.

We are receiving a "Failure to load NPAPI version" (Certiport Mac Launcher)

We noticed this behavior began occurring when Adobe updated the version of the flash actor component that is used in the Mac OS X and Chromium browser. Unfortunately, we don't take any guess on when or if this beliefs will be corrected in the Mac Launcher platform for Certiport testing.

• Y'all'll likely need to uninstall Wink first:
  • Uninstall Flash Player read more than hither.
• After uninstalling, you'll need to install this specific version of flash.
  • This is the NPAPI component for this version of Adobe Flash. After the install completes, in that location will exist a prompt to "Notify me to install updates". If this pick is selected yous can tell the Mac Os X when to install the update when it is automatically detecting that at that place is a more than current version for Wink Player to install.
  • Adobe recommends to upgrade to the most recent version of Adobe Flash Player for all users. Information technology's typically not recommended to utilise obsolete versions of Flash, but in this example information technology'due south the only selection at this time if you wish to administrate those exams. For regular use, download the most current version.

What are the Technical Requirements for Certiport's test delivery systems and solutions?

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Other

Nosotros are seeing a message that states "In order to proceed, a Proctor must log in and associate this machine to a Certiport Authorized Testing Center".

An Org Admin associated to a CATC must populate the settings upon initial log in to Compass, including selection of a Certiport Authorized Testing Heart (CATC).

I have lost my Username and/or Password, how can I recover them?

How practice I utilize for ADA Accommodations?

Please review the procedures and conditions outlined on our Accommodations folio.

How do we alter the UI language of Compass?

Compass now has all available languages built in and then you don't have to uninstall and reinstall to modify languages. To change the linguistic communication, launch Compass and click on the dropdown list in the upper right-hand corner of the screen. This setting will also modify the exam language, but only if you accept downloaded the exams in that linguistic communication via the "Manage Exams" tile. Not all exams are available in every linguistic communication, delight run into our Product Releases page for availability of localizations.

Note: When changing Compass to a dissimilar language, you must also set the Region settings inside the Windows Control Panel to match. Additionally, when using Live-in-the-Application exams such as Microsoft Office Specialist, the locally installed plan must as well be installed in that same language.

Can the expiration date of licenses, inventory, or vouchers be extended?

No. Once the expiration engagement is reached, new vouchers, inventory, or licenses must be purchased. Please review our Voucher Policies folio, or contact your Territory Representative for more information.

Can we purchase the software required for "Live-in-the-Application" exams from Certiport (eastward.one thousand. Microsoft Office, Adobe, or Autodesk)?

No. Certiport does non sell any of the software titles that our certification exams or learning products rely on for concurrent (Live-in-the-App) exams.

How exercise I purchase vouchers, inventory, and/or licenses for certification exams and/or learning products (do materials)?

There are several options, depending on the product and customer:

• For Test Candidates inside N America: If you lot are looking to purchase a voucher, y'all may find out more than in our Buy section.
• For Test Candidates outside North America: If you are looking to purchase a voucher, contact the Solution Provider in your surface area.
• For CATCs (Certiport Authorized Testing Centers) within Due north America: Afterward an initial order you may purchase additional products through the Certiport website under the Organization Ambassador role by clicking on the "Purchase" tab. Yous may likewise contact your Territory Representative and place the order direct.
• For CATCs (Certiport Authorized Testing Centers) outside North America: Contact the Solution Provider in your surface area.

How do I get to Certiport's web store or to access store pricing information?

View the purchasing options for certification exams and learning products.

How do I impress a voucher?

In that location is no method for printing out an official paper version of an online voucher code, but there are ways yous could wait up voucher codes in guild to screenprint them, or to copy and paste into another program such as Word or Excel. See below:

• For CATCs: Log in equally an Organization Administrator or Arrangement Admin, mouse over the My Certiport tab, click on the dropdown for vouchers, and a tabular array volition announced with all vouchers purchased past the CATC. This list volition show vouchers whether they are assigned to a Exam Candidate or not, and whether they have been redeemed or non. You may also click on the detail push button to meet who they were assigned to.
• For Test Candidates: Log in as a Test Candidate and your vouchers will bear witness at the top of the page merely under the support contact information. Delight note that only vouchers that have been assigned will show up here.

What is the difference between the MOS 2013, 2016, and the Microsoft 365 Apps & Part 2022 exams?

Our project-based testing that began with MOS 2013 provides industry-leading assessments of skills and knowledge by giving students and professionals real-world exercises to assess their understanding of Microsoft Office.

Projection-based exams eliminate the pool of questions in favor of a single project for 2013, or multiple smaller projects for 2016. MOS Microsoft 365 Apps & Office 2019 exams proceed the tradition of MOS 2022 with smaller projects, only with new features to account for changes to the software and demands in the market. The Exam Candidate then employs all their skills to create a Word document, Excel spreadsheet, Access database, etc., from scratch or a predetermined baseline. Provided with a set of guidelines, this serves to mimic more than of what a user would really encounter when using the program in the real world.

See our Objective Domains page for detailed info on any of our exams.

Do I have to register the testing heart for each certification program?

In that location is non a separate registration process, but each CATC must be individually activated for the programs they wish to administer. When a CATC is first registered, this is something that can be set up with your territory representative. If, at a later time, you wish to begin administering exams in additional programs, y'all will need to telephone call your representative to activate it.

Where do I discover data virtually digital badging?

Acclaim is the digital badging platform used by Certiport. It helps students movement forward professionally by rapidly establishing brownie for opportunities in higher education and the job market. Each badge contains verifiable data that tells employers and access committees what you did, who says yous did information technology, and why it matters. Digital badging is bachelor for near of our certification programs.

How do my students admission their vouchers when taking a test?

The best exercise would be to pre-assign the voucher, or to have the voucher lawmaking printed or written down for a Test Candidate prior to sitting for an exam.

Note: In Compass for Windows, a Certiport Organisation Ambassador can log in to the software and click on the "Inventory" setting. Under the Vouchers section, you tin can click the orangish "detail" button and see a listing of vouchers including the names of Exam Candidates (if they have been assigned). For other exam delivery software, it tin can exist minimized every bit long as an examination is not in progress, which would allow you to navigate to www.certiport.com, log in, and look up a voucher code.

What does a CATC need for a successful certification program?

While there are many successful components from kickoff to finish, they would all revolve effectually the post-obit main elements:

• Knowledgeable and motivated instructors.
• Courseware and curriculum that maps to our certifications.
• Practice Exams.

Note: Practice tests lonely are non intended as devices for students to learn the subject matter, but rather to get the Examination Candidate prepared for the telescopic of objectives covered, the nature of how the questions are asked and answered, besides as to simulate being up confronting the clock. There are no substitutes for learning via instructor, utilizing courseware, and having existent life experience with the software/subjects in which the examination is based on.

How do we run usage reports on exams delivered?

There are no reports that just item the amount of inventory, licenses, and/or vouchers used. However, at that place are several reports available to Certiport Organization Administrators for exams administered. To access these reports, log in every bit an Org Admin and click on the Reports tab. For example, the "Results 264" and "264 Plus" are both detailed reports on exams administered.

Additionally, you lot may view the existent-fourth dimension usage of any inventory, site licenses or vouchers. Log in every bit an Org Admin, so scroll downwards on the landing page or mouse over the My Certiport tab and click the dropdown for "Exam Inventory", "Vouchers" or "Licenses."

How practice nosotros look up a Test Candidate's ID?

While in that location is no straight method, Organisation Administrators have the ability to look up data such every bit the Exam Candidate'southward Username, or the optional Student/Employee ID. Both of these items tin can be constitute nether the "Results 264 Plus" report by clicking on theReports tab under the Org Admin role after yous log in.

Proctoring an exam: How do I become a Proctor? How do I proctor an exam? Who can proctor me? Where do I view the Proctor Agreement?

Please refer to the following:

• Becoming a Proctor: Read the Becoming a proctor page.
• Proctoring an Test: Refer to the Quick Reference Guide.
• Who can Proctor: Any person with a Certiport user business relationship who is associated with the CATC that is administering the exam, then designated equally a Proctor by the CATC, and who has read and agreed to the terms of the Proctor Agreement, may administer a Certiport exam.
• Viewing the Proctor Agreement: Log in with the Proctor function. At the lesser of the folio, click "View Proctor Registration Page".

How practise I locate my MC ID (Microsoft Certified Identification) and Access Code?

How do I view our remaining vouchers, inventory, and/or licenses and their expiration dates?

To view the items available to your CATC please perform the following:

1. Log in every bit an Organisation Administrator or Organization Member.
2. Mouse over the My Certiport tab and click on the dropdown for Inventory, Vouchers or Licenses.

How do you assign a voucher to a Test Candidate? Can a CATC assign vouchers to a Test Candidate on their behalf?

A CATC cannot assign a voucher to a Test Candidate in real time. You lot must provide the lawmaking to the Test Candidate and have them assign it to themselves individually from under the Test Candidate role.

The only other method would be via the Bulk Registration process. Withal, using that procedure would only exist applicable at that specific time, and simply for an initial prepare of vouchers. To acquire more, refer to the Bulk Registration Quick Reference Guide.

Where do I find more data about the Microsoft Imagine Academy Certification benefit?

What are Certiport'due south policies on Examination Retakes, Test Security, and Exam Scoring?

My Retake Voucher is not working. What might exist the crusade?

Is it truthful that earning certain certifications count equally higher credit?

Yes! Please refer to our ACE college credit page to detect out more than nearly this plan, and which certifications currently authorize for credit.

Where tin I find the number of questions and time limits for each exam?

Where can I view the exam tutorials that announced before a certification test without actually launching an exam?

Refer to our Exam Tutorials folio. Tutorials are bachelor for all of our exams.

Where can I observe information about electric current, new, and upcoming Certiport certification exams and learning products?

Refer to our Product Releases folio. This folio also details the available localizations for any given exam or practice test.

Where can I find information about the specific subjects that each certification exam covers?

The measurable skills covered within each test are chosen Objective Domains. Please view our Objective Domains page.

Where can I detect information virtually how a certifcation exam is fabricated?

We have detailed data devoted to this topic in the About united states of america section of our website.

Where tin I find data about how my exam is scored?

The FAQs located inside our developing a certification examination pages incorporate a wide diverseness of topics including scoring.

I have a question nearly a specific item or scoring of an item on an Adobe, ACU, ACP, or MOS exam.

The virtually common inquiries nosotros receive nigh specific examination items are detailed in the certification examination development FAQs.

Where can I discover data about simulations including simulations in Mac environments?

The FAQs located inside our developing a certification examination pages contain a broad diverseness of topics including simulations.

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Source: https://certiport.pearsonvue.com/Support/Support-for-CATCs/FAQs.aspx

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